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Raffles Campus

email: enquiries@rafflescampus.edu.sg

call: +607 3 888 999

It is Raffles Campus' aim to build a culture of customer service excellence through leadership, respect, customer focus, collaboration and innovation, to ensure that all dissatisfaction and feedback are properly investigated and resolved.

Customer dissatisfaction and feedback are viewed as opportunities not only to resolve customer's concerns, but to build and expand the organization's knowledge so as to allow for continuous improvement of its offerings and services.

All personal and sensitive information collected in the course of the feedback handling process will be handled in accordance with all applicable privacy laws, and will only be used for the purpose of actioning the feedback, or investigating the reported matter.

Feedback management process

  • Approach the applicable staff member at the operational level, who will attempt to resolve the dissatisfaction within 3 working days.
  • In the event that the dissatisfaction cannot be resolved at the operational level, the matter will be escalated to the applicable Head of Department, who will attempt to resolve the dissatisfaction within 5 working days.
  • In the event that the dissatisfaction cannot be resolved by the Head of Department, the matter will be escalated to the Senior Vice-President (Strategic Planning & Administration), who will attempt to resolve the dissatisfaction within 5 working days.
  • In the event that the dissatisfaction cannot be resolved by the Senior Vice-President (Strategic Planning & Administration), the matter will be escalated to the Chairman & CEO. At this point, the complainant will be required to submit a formal written request – either via a self-drafted letter, or complete the 'Formal Complaint Form', and furnish all supporting documentations (where applicable).

Our Core Values 

IC3

Intergrity - Fair and honest in our claims and representation about our education process and what our students can achieve and benifit from.
Care - Showing concern for our students as people and identifying with their desire for personal development and growth.
Communication - Interacting with all stakeholders, students, parents, staff, governors and others with intent to both give and receive useful information.
Commitment - The desire to exceed stakeholders' satisfaction and to ensure that learning and development of all the students are effective.

Our Vision and Mission 

Vision

To be a provider of choice for high quality and holistic education to the international community.

Mission

Being committed to excellence in education, we strive to provide each student with opportunities to continually develop as lifelong learners in a holistic, challenging and supportive learning environment that will ultimately prepare them to play an active and responsible role as global citizens in a multicultural world.

Contact Us 

Raffles Campus Pte Ltd
Registration No. 199907171E
Email: enquiries@rafflescampus.edu.sg

Excelsior International School, Malaysia
No. 8, Jalan Purnama, Bandar Seri Alam, 81750 Johor Bahru, Johor, Malaysia
Tel: +607 3 888 999   |   Fax: +607 3 888 800
Email: info@eis.edu.my   |   Web: www.eis.edu.my 

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