Raffles Campus recognizes that customer focus, a drive for continual improvement and a passion for excellence in all aspects of business are vital ingredients for continued success. It also recognizes that the provision of complete customer (student, parents, partners, suppliers etc) satisfaction is critical for the achievement of all intended goals.
The philosophy of 'Customer Focus' therefore forms the basis for Raffles Campus' Quality Policy.
In the pursuit of business excellence in all aspects, we commit to:
- Customer satisfaction at all times by providing educational programmes of premier quality and standard.
- Honour all the terms and conditions printed in the Student and Parent Handbook and marketing collaterals, with regards to course delivery, pricing, and services.
- We further pledge to be prompt and accurate in our handling of students' and parents' queries, requests and feedback.
- Continual improvement in all aspects of operations and business through employee well-being, involvement, participation, teamwork and career growth.
Stakeholders' confidence through conformance to the statutory rules and regulations, based on the international quality standards